Dear Emil,
We would like to provide a quick update on your Spark shipment. Due to an unforeseen shipping error, there are a number of Spark orders in the UK that have not yet been fulfilled. To resolve this issue, we will be air shipping your Spark immediately to get it in your hands as soon as possible. We expect your Spark to arrive in early February.
We know it’s been an extended wait, and we sincerely apologize for the inconvenience. To show our appreciation, we’d like to offer you a free license for our BIAS FX 2 Pro software (a $199 value). You can redeem by clicking here and using your unique promo code : EXZ2B72D94X1
If you have any other questions or concerns, please don’t hesitate to contact our customer support.
For up to date information on your shipment, please visit the tracking page.
Thank you again for your support as we navigate the logistical challenges brought on by the pandemic. We are excited to hear the music you make with Spark and BIAS FX 2 Pro!
Sincerely,
The Positive Grid Team
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