We are taking the necessary steps as advised by the UK Government relating to the Covid-19 situation. We have implemented extra safety precautions to ensure our customers and staff stay healthy and safe.
PHONE AND ONLINE ORDERS
At present, our office will remain open to ensure we can take phone orders and fulfil all online orders as per usual.
Many UK couriers and Royal Mail are experiencing higher than normal levels of deliveries. So to be on the safe side, we would suggest allowing an extra 1 - 2 days for UK deliveries to be safe.
FOR INTERNATIONAL ORDERS
Some countries have temporarily restricted the movement of goods, which may affect the delivery of your package. We advise you to check with your local government's advice to see if this applies to your order. We will continue to try send international orders but there may be delays. At the moment we know this will be relevant to our customers in Lithuania, New Zealand, Norway and Kazakhstan.
TUNBRIDGE WELLS SHOP
As instructed by the UK Government, we have closed our Tunbridge Wells shop until further notice.
You can order online or call us on 0800 772 0234 or +44(0)1892 512 529.
We have increased our already strict hygiene standards in line with the latest guidance from health authorities, all online orders are being packed wearing protective gloves and all office staff are being monitored to prevent the spread of the virus.
As you can appreciate, these are challenging times for the UK and we want to ensure that we are doing our part to protect our customers, their families and our staff.
People are advised to STAY AT HOME and limit your contact to ONLY THOSE PEOPLE YOU ARE ISOLATING WITH so we can protect the NHS and those who are most vulnerable.
We will advise if anything changes. We will be doing everything we can to ensure you receive your orders as quickly as possible.
Thank you for your cooperation and understanding!
Please stay safe!
The SMOKO Team